Our Team

“We are faster at responding than most SMOs – we nearly always confirm receipt of documents same day, regardless of the department. The industry is notoriously slow-paced, but we pride ourselves on keeping things moving as quickly as possible-  we never act as a slow-paced gatekeeper. We are also far more transparent than most SMOs – some SMOs and clinical research sites have systems in place where they keep parties from seeing where all the money is coming from and going to, which includes slip-sheeting budget documents, having agreements with Investigators that prohibit said Investigators from signing budgetary documents, etc. Our company always shows everyone involved what we receive and what we pass along to sites we work with. Nothing is hidden – anyone who has signed an agreement with us is always assured that there are no hidden agreements with other entities.”

“I can say with confidence that what sets us apart from our competitors is our excellent service, particularly our response times, as well as our transparency and integrity. We answer phone calls and emails the same day as received, and more often than not, within the hour they’re received. In an industry where one can wait weeks and even months for a response, this is unusual. We far surpass the competition in this area. We follow up quickly on inquiries and communicate with all parties quickly as well.

 

We are also completely transparent in our contract and budget negotiations and with our payment processes between CRO/Sponsor companies and Sites. Although we strive to maintain accurate financial and payment records, we acknowledge our mistakes promptly, and resolve them to the best of our ability.”

“Leading the way for SMOs in the industry is the result of years of building a foundation of trust with our sites, CROs and sponsor partners, and that has been incredibly rewarding.”